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Privacy Policy

1. Introduction

Pathvanta Corporation Pty Ltd (“Pathvanta”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of individuals and organizations we interact with.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website https://pathvanta.au or engaging with our products and services, you agree to the terms of this Privacy Policy.

 

2. What Personal Information We Collect

We may collect personal information including:

  • Name and job title

  • Business or organization name

  • Email address and phone number

  • Postal and billing address

  • Payment and transaction details

  • Professional information (e.g., laboratory role, hospital affiliation)

  • Technical data (IP address, browser type, device information)

  • Communication records (emails, enquiries, support requests)

We generally do not collect sensitive health information unless required for service delivery and with appropriate consent.

 

3. How We Collect Personal Information

We collect personal information when you:

  • Visit our website

  • Contact us via email or enquiry forms

  • Request quotations or product demonstrations

  • Purchase or use our products or services

  • Engage in technical support or training

  • Interact with us at events, conferences, or meetings

We may also collect information from third parties such as business partners, distributors, or publicly available sources.

 

4. Purpose of Collection

We collect and use personal information to:

  • Provide and deliver products and services

  • Process quotations, orders, and payments

  • Provide technical support and training

  • Manage customer relationships

  • Improve our products, services, and website

  • Communicate updates, service information, and marketing (where permitted)

  • Comply with legal and regulatory obligations

 

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and internal teams

  • Service providers and contractors (e.g., IT, logistics, cloud hosting)

  • Payment processors

  • Distributors and authorised partners

  • Regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws.

 

6. Overseas Disclosure

Some of our service providers may be located outside Australia, including cloud service providers or software platforms.

Where we disclose personal information overseas, we take reasonable steps to ensure it is protected in accordance with Australian Privacy Principles.

 

7. Data Security

We implement appropriate technical and organisational measures to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

 

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality

  • Analyse website traffic

  • Understand user behaviour

You may disable cookies in your browser settings, but some website features may not function properly.

 

9. Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

We may require identity verification before processing your request.

 

10. Marketing Communications

We may send marketing or product-related communications where permitted by law.

You may opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

We will process opt-out requests promptly.

 

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, tax, and regulatory obligations

  • Resolve disputes and enforce agreements

 

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external sites.

 

13. Data Breach Notification

In the event of a data breach likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

 

15. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact us:

Pathvanta Corporation Pty Ltd

Website: https://pathvanta.au

Email: sales@pathvanta.com.au

Postal Address: PO Box 652, Lane Cove NSW 1595, Australia

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